At mae4, we believe gaming should be a source of entertainment and enjoyment — not stress or burden. We provide tools, information, and support to ensure every player stays in full control.
Mae4 Responsible Pledge
We take this seriously.
Mae4 is committed to making our platform a safe environment for all players. We provide a range of self-control tools, professional support, and early detection systems to protect your well-being — because happy, healthy players are the foundation of the platform we are proud to offer.
Responsible gaming means enjoying online gaming as a form of entertainment — by setting clear limits, understanding the risks involved, and ensuring it does not interfere with your daily life, social relationships, or financial stability.
Many people play slots, Live Casino, or bet on sports purely for fun and entertainment — and that is completely normal. Problems only arise when gaming starts to take control, rather than you being in control of your gaming. This is where mae4 is here to help.
As a platform trusted by Malaysian players, mae4 does not only deliver a high-quality gaming experience — we also ensure every player has access to the resources and tools needed to play in a healthy and responsible manner at all times.
Before you begin your gaming session at mae4, here are some core principles we encourage every player to keep as their personal guide:
It's simple — players who play responsibly are happier, stay with us longer, and enjoy the platform in the most meaningful way. We are more than just a gaming platform; we are a community that genuinely cares about the well-being of every member.
Mae4 invests in early detection systems that monitor gameplay patterns for potential signs of concern. When our system identifies unusual patterns, our dedicated team proactively reaches out to the player — not to penalize, but to offer support and guidance.
We also partner with qualified mental health and counselling organisations to ensure players who need further assistance can be referred to the right professionals without stigma or difficulty.
* These guidelines are general recommendations for a healthy and enjoyable gaming experience.
Six built-in features we provide to help you play more responsibly
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, the mae4 system will automatically block any additional deposits until the new limit period begins — no exceptions.
Set a session time limit for your gameplay. The mae4 platform will send you a reminder as you approach your set time limit, and will automatically end the session once the limit is reached to encourage healthy breaks.
Set a maximum amount you're willing to lose within a specific period. Once the loss limit is reached, your account will be temporarily blocked from placing new wagers — protecting you from impulsive, emotionally driven decisions.
Need a break from gaming? Activate Self-Break Mode for a period of 24 hours, 7 days, or 30 days. During this period, you will be unable to log in or place any wagers on the mae4 platform — a space to rest and reassess.
If you feel the need to stop playing for a longer period, self-exclusion options of 6 months, 1 year, or permanently are available. Your account will be fully suspended and cannot be reinstated during that period.
Opt to block all promotional emails, bonus offers, and in-app notifications. This helps reduce the temptation to play when you are trying to maintain more controlled and disciplined gaming habits.
Recognizing the early warning signs is the most important first step. Here are the signals indicating different risk levels — from low to requiring immediate action:
Low: Playing within a set budget, enjoying gaming purely as entertainment, and being able to stop at any time without difficulty or discomfort.
Moderate: Occasionally exceeding set limits, feeling slightly restless when not playing, or starting to hide gaming habits from close family members or friends.
High — Action Required: Borrowing money to play, neglecting work or family responsibilities, frequently chasing losses, feeling stressed or anxious when unable to play, or lying about gaming activity.
Answer the following questions honestly. If you answer "yes" to three or more questions, consider having a chat with our support team.
Have you ever played longer or spent more than you originally planned?
Have you ever played to escape feelings of stress, boredom, or problems in your daily life?
Have you ever hidden your gaming habits from a partner, family members, or friends?
Have you ever tried to chase back money you lost by continuing to play in the same session?
Has gaming activity ever directly interfered with your work, family, or financial responsibilities?
Do you feel anxious, irritable, or uncomfortable when trying to reduce or stop your gaming activity?
Have you ever borrowed money or sold possessions to fund online gaming activity?
Four simple steps to activate the self-protection features in your mae4 account
Log in to your mae4 account using your registered username and password via the website or mobile app.
Click the profile icon at the top right corner and select "Account Settings" or "Security & Limits" from the available menu.
Choose the type of limit you wish to set — deposit limit, time limit, loss limit, or Self-Break Mode — and enter the appropriate value.
Confirm your selection. Reduced limits take effect immediately; increased limits require a 24-hour cooling-off period as a safety measure.
Answers to the most frequently asked questions by mae4 players
You don't have to face these challenges alone — mae4 and our support partners are always here
Mae4's dedicated support team is available 24/7 to help you activate self-control tools or simply listen to your concerns without any judgment.
Send your responsible gaming enquiries to [email protected]. Our team will respond within 24 hours with appropriate guidance and support for your situation.
Mae4 can refer you to licensed counselors who specialize in problem gambling issues in Malaysia — a courageous step that reflects strength, not weakness.
Access guides, responsible gaming tips, and educational resources — regularly updated through the FAQ and Help Centre sections on the mae4 platform.
Register your mae4 account today and play with confidence knowing our platform is built to protect you — with built-in self-control tools, 24/7 support, and a genuine commitment to responsible gaming.