Terms and Conditions mae4 — Your Platform Usage Guide

1 Acceptance of Terms

Welcome to mae4, an online gaming platform operating in Malaysia. These Terms and Conditions ("Terms") govern the relationship between you ("User" or "Member") and mae4 ("Company", "we", "us") with respect to your use of our website, mobile application, and all services we offer.

By accessing or using any part of the mae4 platform — including registering an account, making a deposit, or participating in any game — you hereby confirm that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy.

Acceptance of these terms is an absolute condition for use of the platform. No exceptions may be made without written authorisation from mae4 management.

2 Account Eligibility

To open and use a mae4 account, you must meet all of the following eligibility requirements at all times:

• You are at least 18 years old at the time of registration and throughout your use of the platform.
• You are an individual opening an account in your own name, and not on behalf of any other person or legal entity.
• You are not using any third-party software, bots, or automated methods to access or interact with the platform.
• You may only hold one (1) active account on mae4 at any given time. Registration of multiple accounts by the same individual is strictly prohibited.
• You are not on your own self-exclusion list through our responsible gaming programme.
• The information you provide during registration is truthful, accurate, and current.

Mae4 is not liable for any losses incurred as a result of providing inaccurate information. It is your sole responsibility to ensure all your profile data remains accurate and up to date.

3 Registration & Account Management

The mae4 account registration process is simple, fast, and free. However, there are several important matters you need to understand and comply with throughout the lifetime of your account:

• Password: You are solely responsible for the security of your account password. Choose a strong combination and never share it with anyone, including family members.
• KYC (Know Your Customer): mae4 conducts identity verification to ensure platform security. Documents such as a national ID or passport may be required before your first withdrawal is processed.
• One account per individual: Registering or using more than one account is a serious violation that may result in all associated accounts being frozen without prior notice.
• Suspicious activity: Any signs of unauthorised third-party access to your account must be reported to our support team immediately via Live Chat.
• Two-factor authentication: We recommend activating two-factor authentication (2FA) for an added layer of security on your account.

Mae4 reserves the right to suspend or close any account suspected of involvement in fraudulent activity, money laundering, or a breach of any term in this document without prior detailed explanation.

4 Deposit & Withdrawal of Funds

Mae4 supports a wide range of local Malaysian payment methods for the full convenience of our players. All transactions are processed through secure, encrypted channels.

Supported deposit methods: FPX, DuitNow Transfer, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and a wide range of local Malaysian banks. Deposits are typically credited within minutes.

• Minimum deposit: RM 10 per transaction (subject to the selected payment method).
• All deposits must be made using a payment method registered in your own name — third-party payments are not accepted.
• Mae4 does not charge any processing fees for standard deposits made via local payment methods.
• Withdrawals are processed within 1–3 business days, subject to completion of any required KYC checks.
• Withdrawals may only be made to a bank account or digital wallet registered in the same name as your mae4 account.
• Mae4 reserves the right to withhold or cancel any withdrawal suspected of involving fraud or a breach of terms until the investigation is complete.

5 Bonuses, Promotions & Special Offers

Mae4 offers a variety of bonuses and promotions to new and loyal members from time to time. Each offer is subject to specific terms stated on the relevant promotions page. The following are the general terms applicable to all bonuses:

• Every bonus received is subject to a wagering requirement set before withdrawals are permitted. This requirement will be clearly stated in the terms of each promotion.
• Mae4 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, subject to management's discretion.
• Bonuses may not be transferred between accounts or used in conjunction with other promotions unless otherwise stated.
• Any attempt to abuse the bonus system — including registering multiple accounts or coordinating with other players — will result in the cancellation of all bonuses and may lead to account closure.
• In the event of a conflict between the general terms and the specific terms of a promotion, the specific terms of the promotion shall prevail.

Mae4 is committed to offering fair and transparent promotions. All terms are clearly stated and there are no hidden charges associated with any bonus offered.

6 Game Rules & Integrity

Mae4 is committed to providing a fair, safe, and transparent gaming environment for all members. All games on our platform use a Random Number Generator (RNG) that has been independently audited by internationally recognised certification bodies.

• The outcome of every game is determined entirely by a certified RNG system. There is no human intervention or manipulation by mae4.
• Players are prohibited from using any software or method to manipulate, hack, or gain an unfair advantage in any game.
• Any attempt to cheat, collude with other players, or exploit system bugs must be reported and must not be taken advantage of. Wins obtained through such means may be voided.
• Mae4 reserves the right to void bets or spins that occur during a technical disruption affecting the integrity of the game, and will return the relevant wager amounts to the player's account.
• In the event of a dispute regarding game results, mae4's server records shall be final and binding.

7 Responsible Gaming

Mae4 cares about every player's well-being. We provide a range of self-control tools to ensure your gaming experience remains enjoyable and does not negatively impact your life.

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amount to keep your spending in check.
• Session Limit: Limit the amount of time you spend on the platform in a single gaming session.
• Self-Break: Take a temporary break from the platform for a period of your choice — from 24 hours up to 30 days.
• Self-Exclusion: If you feel that gaming has become a problem, you may apply for permanent self-exclusion from the platform.
• Reality Check: mae4 may send periodic play-time reminders to help you stay aware of the time you have spent.

Gaming should be entertainment, not a source of stress or financial hardship. If you or someone you know is experiencing gambling-related problems, please contact our support team or seek help from a relevant support organisation.

For more information, visit the Responsible Gaming which provides comprehensive guides and resources.

8 Data Security & Privacy

Protecting your personal data is a priority for mae4. All information you provide to us is handled in accordance with our Privacy Policy, which complies with the Malaysian Personal Data Protection Act 2010 (PDPA).

• All data transmitted between your device and mae4's servers is encrypted using TLS 1.3 protocol with AES-256-bit encryption.
• Mae4 will not sell, rent, or disclose your personal data to third parties without your explicit consent, except where required by law.
• Access to user data within mae4's internal systems is restricted to authorised personnel only, with strict monitoring and audit logs in place.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

For complete details on how we collect, use, and protect your data, please read our Privacy Policy in detail.

9 Intellectual Property Rights

All content on the mae4 platform — including but not limited to logos, graphics, interface designs, software code, text, audio, and video — is the exclusive property of mae4 or our licensed partners.

• You are not permitted to reproduce, redistribute, modify, or use any content from the mae4 platform for commercial purposes without written authorisation.
• The trade name "mae4" and all associated logos are fully protected registered trademarks.
• Use of platform content for personal, non-commercial purposes is permitted provided all copyright notices are retained.

Any infringement of mae4's intellectual property rights will be subject to appropriate legal action under applicable Malaysian and international law.

10 Account Suspension & Closure

Mae4 reserves the right to suspend or close the account of any user at any time for the following reasons:

• Violation of any term in this document.
• Suspected involvement in fraud, money laundering, or other illegal activity.
• Failure to meet KYC requirements within the stipulated timeframe.
• Abuse of the platform's bonus or promotions system.
• Multiple account use by the same individual.
• Account closure requested by the user for any reason.

If your account is closed due to a breach of terms, mae4 reserves the right to withhold the account balance pending an internal investigation. Any balance confirmed as legitimate will be returned once the investigation concludes, provided no serious violation has occurred.

You may also request voluntary closure of your account at any time by contacting our support team via Live Chat. All eligible balances will be processed for withdrawal in accordance with standard procedures.

11 Liability Limits

To the extent permitted by applicable Malaysian law, mae4 and its affiliates shall not be liable for:

• Any financial losses incurred as a result of game outcomes — all games carry an element of risk that must be fully accepted by the player.
• Service disruptions beyond mae4's reasonable control, including third-party infrastructure failures, natural disasters, or user internet connectivity issues.
• Indirect, special, or consequential losses arising from the use of or inability to use our platform.
• Actions or omissions by third parties, including payment providers or game providers, that are beyond the direct control of mae4.

12 Amendments to These Terms

Mae4 reserves the right to update or modify these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or a prominent notice on the platform at least 7 days before taking effect, except where changes are immediately required by legal or security obligations.

Continued use of the mae4 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you disagree with the amendment, you have the right to close your account and withdraw your balance before the new terms take effect.

It is your responsibility to review this page periodically to ensure you are always aware of the latest terms governing your use of the mae4 platform. The date of the last update will always be displayed at the top of this document.