mae4 | Privacy Policy – How We Protect Your Personal Data

1 Introduction

Mae4 takes your privacy seriously. When you register and use the mae4 platform, you entrust us with your personal information. We understand the responsibility that comes with that trust, and we will never take it lightly.

This Privacy Policy clearly explains the types of personal data we collect, why we need it, how we use it, and your rights as a data subject under Malaysian law. This document applies to all users who access the mae4 platform via our website or mobile app.

By registering a mae4 account or continuing to use our platform, you are deemed to have read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you have the right to discontinue using our services and request account closure at any time.

Legal Basis: The mae4 Privacy Policy is fully drafted in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA), including the seven data protection principles set out in the Act.

2 Personal Data We Collect

Mae4 only collects data that is strictly necessary for the stated purposes. We do not collect information that is excessive or unrelated to the services we offer. The following are the categories of data we collect:

Data Category	Example Information	Requirements
Identity Data	Full name, date of birth, IC/passport number	Mandatory (KYC)
Contact Data	Email address, phone number	Mandatory
Financial Data	Bank account number, digital wallet information	Mandatory (transactions)
Technical Data	IP address, device type, web browser, OS	Automatic
Usage Data	Game history, login activity, session duration	Automatic
Communication Data	Support chat records, emails sent to us	Where applicable

Important: mae4 does not store full credit or debit card details. All payment processing is handled by licensed payment providers that comply with PCI-DSS standards.

3 How We Collect Data

Your personal data is collected through several different channels as you interact with the mae4 platform. Transparency about how this collection works is part of our commitment to you:

Account registration: When you register a mae4 account, you provide basic information such as your name, email, phone number, and password directly to us.
KYC Process: During identity verification, you upload documents such as your national ID or passport, which contain your full identity data.
Financial transactions: Every deposit and withdrawal records information related to the payment method and the transaction amount processed.
Platform usage: Our system automatically records your gaming activity, login events, session duration, and your interactions with platform features.
Cookies and tracking technologies: Our platform uses first-party cookies and analytics tools to understand how users interact with our website.
Communicating with us: When you contact the support team via Live Chat or email, the content of that communication is stored for service reference and improvement.

4 Purpose of Data Use

Every piece of data we collect is used for clear and legitimate purposes. mae4 does not use your data for any purpose outside the scope stated below:

Account Management: Creating, maintaining, and protecting your account on the mae4 platform.
Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
Identity verification (KYC): Verifying that you meet the age eligibility requirements and preventing fraud and money laundering in compliance with legal obligations.
Customer support: Providing technical assistance and addressing your enquiries effectively and in a timely manner.
Platform security: Detecting and preventing unauthorised access, fraud, and other cybersecurity threats.
Service improvements: Analysing usage patterns to improve the user experience and introduce relevant new features.
Marketing communications: Sending relevant promotional information and special offers — you may unsubscribe at any time.
Legal compliance: Fulfilling reporting and verification obligations required by Malaysian authorities.

Marketing: You have full control to opt out of marketing communications. This preference can be changed at any time through your account settings or by contacting our support team.

5 Data Sharing with Third Parties

Mae4 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is our firm commitment and will never change. However, in operating a safe and efficient platform, we share necessary data with the following parties:

Payment providers: Minimal financial data necessary to be shared with licensed payment providers to securely process your deposits and withdrawals.
Game providers: Username and session information required by licensed game providers to deliver the gaming experience to you.
KYC verification services: Identity documents are shared with certified KYC service providers to verify the authenticity of your documents.
Legal authorities: mae4 will disclose required data to Malaysian authorities when mandated by a court order or valid legal requirement.
Analytics services: Anonymised usage data is shared with analytics tools to help us understand traffic patterns and improve the platform.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your data for purposes agreed upon in the service agreement with mae4.

Cross-Border Transfers: If your data needs to be processed outside Malaysia (for example, by international service providers), mae4 ensures a level of protection equivalent to Malaysia's PDPA through binding data processing agreements.

6 Data Security

Protecting your data from unauthorised access, disclosure, alteration, or destruction is mae4's foremost technical priority. We continuously invest in the most advanced security infrastructure to ensure your data remains safe at all times.

Data encryption in transit: All communications between your device and mae4's servers are encrypted using TLS 1.3 protocol — no data is transmitted in an exposed state.
Data encryption at rest: Sensitive data stored in the mae4 database is encrypted using the AES-256 bit algorithm, which is the international security industry standard.
Internal access controls: Only mae4 staff with a legitimate job requirement are permitted to access user data. Every access is recorded in an audit log that is continuously monitored.
Real-time threat monitoring: mae4's security systems operate 24 hours a day, 7 days a week to detect and respond to any threats or suspicious activity.
Two-factor authentication (2FA): mae4 supports and encourages the use of 2FA to add an extra layer of protection to your account.
Periodic Penetration Testing: mae4 undergoes independent security testing on a regular basis to identify and address vulnerabilities before they can be exploited.

Your Role: Account security is a shared responsibility. Never share your password with anyone, use a strong and unique password, and enable 2FA for maximum protection.

7 Cookies & Tracking Technologies

The mae4 platform uses cookies and similar tracking technologies to enhance your experience, understand usage patterns, and ensure the platform functions smoothly. The following are the types of cookies we use:

Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
Performance cookies: Collecting information on how users use the platform (e.g. most frequently visited pages) to help us improve the overall user experience.
Functional cookies: Storing your preferences such as language, display settings, and other choices to make your experience more personalised and comfortable.
Analytics cookies: Helping us understand platform traffic and usage patterns through analytics tools used securely with anonymised data.

You can control or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of certain mae4 platform features. Continued use of our platform is considered consent to the use of cookies as described above.

8 Your Rights as a Data Subject

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by mae4. We fully respect and facilitate the exercise of these rights:

Right of Access

Request a copy of all personal data we hold about you at any time.

Right to Rectification

Update or correct any inaccurate or outdated personal information through your account settings.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Restriction

Request restriction of your data processing while a dispute or review is in progress.

To exercise any of the above rights, contact the mae4 support team via Live Chat within the platform. We will process your request within 30 business days in accordance with PDPA requirements.

9 Data Retention

Mae4 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

Active account data: For as long as your account remains active and for a reasonable period following account closure.
KYC Records: Minimum 5 years after account closure in line with Malaysia's anti-money laundering (AML) legal requirements.
Transaction records: Minimum 7 years in line with Malaysia's financial reporting and tax requirements.
Support communication logs: 2 years from the date of last interaction for service reference and improvement purposes.
Security logs: 1 year for threat detection and security incident investigation purposes.

After the required retention period has lapsed, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

10 Child Protection

The mae4 platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Absolute Prohibition: If we discover that personal data of a minor has been collected without valid parental or guardian consent, we will promptly delete that information and close the associated account.

If you believe a minor has registered an account on the mae4 platform or has provided us with their personal data, please contact our support team immediately so that appropriate action can be taken without delay.

11 Amendments to This Privacy Policy

Mae4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

A prominent notice on the mae4 platform homepage at least 7 days before the changes take effect.
Notification email sent to your registered email address.
In-app notification on the mae4 mobile app upon login.

Continued use of the mae4 platform after the effective date of any such changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document will always reflect the latest version in effect.

Recommendation: Check this Privacy Policy page periodically, especially after receiving any change notifications, to ensure you are always informed of how we manage your data.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mae4 handles your personal data, our team is ready to assist you.

Live Chat: The fastest way to reach the mae4 support team — available 24 hours a day, 7 days a week, directly within the platform.
Email: Send your privacy enquiries to [email protected] — we will respond within 2 business days.
Official complaints: If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).

Support Email: [email protected] — Our privacy team ensures every enquiry is handled with care and within the stipulated timeframe.

Privacy Policy mae4 – Your Personal Data Protection

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